okjili Privacy Policy – Your Data, Handled with Care
This Privacy Policy explains what personal information okjili collects from Filipino players, how we use it, and the steps we take to keep it safe. We are committed to being transparent about our data practices so you can play with confidence.
What Information We Collect
We only gather the data we genuinely need to run a safe, fair, and enjoyable platform for every Filipino player on okjili.
1. Personal Information You Provide
When you register for an okjili account, we collect the details you submit directly — including your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account correctly. We may also ask for a government-issued ID or proof of address during our Know Your Customer (KYC) process, which is a standard requirement for licensed gaming platforms operating in the Philippines. Any documents you upload are stored securely and accessed only by authorised personnel for verification purposes. You are responsible for ensuring that all information you provide is accurate and up to date, and you can request corrections at any time by contacting our support team.
2. Usage and Activity Data
As you use the okjili platform — whether on mobile or desktop — we automatically collect certain technical and behavioural data to help us improve your experience. This includes your device type, operating system, browser version, IP address, pages visited, session duration, and the games or betting markets you interact with. We use this data to optimise platform performance, identify and fix technical issues, and personalise the content and promotions shown to you. Activity logs are also used for security monitoring, helping us detect unusual patterns that may indicate unauthorised access or fraudulent behaviour. This data is processed in aggregate where possible and is never used to make automated decisions that negatively affect your account without human review.
3. Payment and Transaction Data
When you make a deposit or request a withdrawal, we collect the transaction details necessary to process your payment — such as your GCash number, bank account details, transaction reference numbers, and the amounts involved. We do not store full card numbers or sensitive authentication credentials on our servers; payment processing is handled through secure, encrypted channels that comply with applicable financial regulations in the Philippines. Transaction records are retained for the period required by law and for the purpose of resolving any disputes that may arise. If you contact us about a payment issue, our support team may access your transaction history to assist you. All financial data is treated with the highest level of confidentiality and is never shared with third parties for commercial purposes.
4. Cookies and Tracking Technologies
okjili uses cookies and similar technologies to keep you logged in, remember your preferences, and measure how our pages are performing. Essential cookies are required for the platform to function correctly and cannot be disabled. Preference cookies store settings like your chosen language or display options so you do not have to re-enter them each visit. Analytics cookies help us understand which features are most popular and where players encounter difficulties, allowing us to make targeted improvements. You can manage non-essential cookies through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use cookies to track your activity on third-party websites outside of the okjili platform.
How We Use Your Information
Every piece of data we hold serves a clear purpose — to keep your account secure, process your transactions, and make okjili a better platform for Filipino players.
5. Service Delivery and Account Management
The primary reason we collect your personal data is to deliver the services you signed up for — including processing bets, crediting winnings, handling deposits and withdrawals, and providing customer support. Your account information allows us to personalise your experience, show you relevant promotions from our Promotion page, and ensure that your preferences are saved across sessions. We also use your data to send you important account notifications, such as confirmation of transactions, security alerts, and updates to our Terms and Conditions or this Privacy Policy. These service-related communications are not optional, as they are necessary for the safe operation of your account. If you have opted in to marketing communications, we may also send you information about new games, special offers, and platform updates — you can opt out of these at any time through your account settings.
6. Security, Fraud Prevention, and Legal Compliance
Protecting the integrity of the okjili platform and the safety of every player's account is one of our highest priorities. We use your data to monitor for suspicious activity, verify the legitimacy of transactions, and investigate any reports of fraud or abuse. Where required by Philippine law or by our licensing obligations, we may be required to share certain player data with regulatory authorities, law enforcement agencies, or financial intelligence units — we will always do so in accordance with applicable legal requirements and will notify you where permitted by law. Our KYC and anti-money laundering procedures are designed to protect both individual players and the broader integrity of the platform. Data used for compliance purposes is retained for the minimum period required by law and is then securely deleted or anonymised.
7. Data Sharing and Third Parties
okjili does not sell, rent, or trade your personal information to third parties for their own marketing purposes — this is a firm commitment we make to every Filipino player on our platform. We do work with a limited number of trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers. These partners are contractually required to handle your data only for the specific purposes we have authorised and to maintain security standards equivalent to our own. Any third-party service provider that handles personal data on our behalf is carefully vetted and bound by data processing agreements. If we ever need to share your data for a purpose not covered in this policy, we will seek your explicit consent before doing so.
8. Your Rights as a Data Subject
As a player based in the Philippines, you have rights over your personal data under applicable data protection legislation, including the right to access the information we hold about you, the right to request corrections, and the right to request deletion of your data where it is no longer needed for the purposes for which it was collected. You may also request a copy of your data in a portable format, or object to certain types of processing such as direct marketing. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page. We will respond to all valid requests within a reasonable timeframe and will not charge a fee for standard requests. Please note that some data may need to be retained even after a deletion request where we have a legal obligation to do so.
Questions About Your Privacy?
If you have any concerns about how okjili handles your personal data, our FAQ covers the most common questions. You can also reach our support team directly — we are always ready to help Filipino players understand their rights and options.